Session Title: Conflict De-Escalation

Speaker: Scott Kent, Alexandria Police Chief

Description: Learn from the Alexandria Police Department ways to mitigate conflict and de-escalate situations that become emotionally charged. Scott will engage the audience in experiential activities to learn these skills so you can apply them when interacting with colleagues, employees, and customers. In addition to learning skill for conflict de-escalation, you will also practice those skills to better prepare you for the moments when you need them.